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Frequently Asked Questions

Is the Badging Office staff able to give me my fingerprint clearance?

-no, your company is responsible for notifying you. In addition, the Badging Office does not give this information to Authorized Signers or any company representatives. The Primary Signer receives all clearances for the company via email.


My company has instructed me to pick up my badge, how do I do that?

-the Badging Office offers a badge pick up line for applicants that do not need to attend SIDA class. The hours are Mon-Thurs 8:00am-10:00am and 1:00pm-2:00pm. It is first come/first serve, check in at the reception desk. You may also make an appointment or join the walk-in queue. 

 

Do I need to register for the SIDA class?

-no, it is first come/first serve. Check in on level 4, one level down from the Badging Office, 30 minutes prior to class.  Visit http://www.mymspconnect.com/badging/training/sida-training for more information. You can not attend SIDA class until you have cleared the Fingerprint process, contact the Primary Signer from your company if you are unsure. 

 

How do I make an appointment?

-visit http://www.mymspconnect.com/badging/appointmentsjoin-queue for instructions.

 

How do I join the walk-in queue?

-visit http://www.mymspconnect.com/badging/appointmentsjoin-queue for instructions.

 

I arrived late for my appointment, now what?

-if you are late for your appointment you may have the option to join the walk-in queue, if it is open. Otherwise, you will need to make a new appointment or join the walk-in queue another day. 

 

How do I cancel a future appointment?

-instructions are included in the confirmation text you received when the appointment was made. DO NOT DELETE THE TEXT. You will reply to the text message with a “C” to cancel the appointment.

 

How many days ahead can I renew my badge?

-you can renew your badge 30 days ahead of the expiration date.

 

What happens if I let my badge expire?

-if you let your badge expire you will need to be fingerprinted and wait for the results to come back before you are able to get a new badge. There is no grace period.

 

Can I use copies of my ID’s to apply for a badge?

-no, only original documents are accepted.

 

How long will it take for my clearance to come through?

-the time frame can vary based on each applicants situation but typically takes 7-10 business days (MAC observed holidays not included). Applicants born outside of the US may take longer.

 

 I have moved, what do I need to do?

-per MAC Ordinance No. 117, you must provide the Badging Office with your new address within 10 days of moving. You can email the new information to badging@mspmac.org. Please include your First and Last name, birthdate and badge number when emailing the Badging Office. 

 

 I have changed my name, what do I need to do?

-per MAC Ordinance No. 117, you must come to the Badging Office to update your badge within 10 days of the change. Two acceptable ID’s with the new name must be presented along with the Badging Application. We do not accept marriage certificates, court documents, etc. in lieu of the ID’s.

  

I need to get into an area that I do not have access to, how do I request access?

-the Badging Office does not approve, remove or add access. All requests need to be submitted to access@mspmac.org, using the Access Change form. Requesting access does not guarantee that it will be given. 

  

 Can I still come to work at the airport while I am waiting for my fingerprints to clear?

-no, you may not be escorted or obtain a concourse pass while you are in the badging process. You must wait until you obtain your badge. 

 

What forms of payment do you accept? 

- for those applicants that are required to pay for badging services, the Badging Office accepts cash, checks and most major credit cards. 

 

I need a customs seal, how do I get one?

-the Badging Office does not process the paperwork for customs seals, you will need to get the appropriate paperwork from your employer and submit it to Customs. We will add the seal to your badge once you get the proper approval. You will need to bring a completed application, ID's and the approved customs letter. 

 

I need to return a badge but the Badging Office is closed, do I need to wait until it is open?

-no, there is a 24 hour drop box available outside of the Badging Office. Simply fill out the envelope provided at the box, swipe the badge on the reader and drop the badge in the box. Please use a seperate envelope for each badge.

 

What should I do if my badge stops working after Badging Office Hours?

-if your badge breaks, or stops working after hours, go to the Police Department (POC) on the Baggage Claim level of Terminal 1, near carousel #14 to request the badge be reprinted. 

 

What do I do if I forgot my badge at home?

-NO passes or escort privileges are extended to badge holders who forget their badge at home. You must go get your badge.