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Customer Service

MSP Nice- our customer service training program

MSP Nice, our customer service program, includes the following 5 customer service standards. Attend a MSP Nice training program.

MSP Nice Awards

Info about the MSP Nice Award program and how to submit an employee for one.

Customer Service Action Council (CSAC)

The mission of CSAC is to improve the customer’s experience at MSP. Membership consists of representatives from all Metropolitan Airports Commission divisions and a broad cross-section of airport tenants.

Airport Customer Service Hero

Do you know someone who goes above and beyond for our airport’s customers? Nominate that person for an Airport Customer Service Hero award!

MSP All-Stars - Recognition Program

An opportunity for managers and supervisors at MSP Airport to publicly recognize their top performers on digital monitors throughout the airport terminals.

Navigating MSP

Navigating MSP Airport helps ease the anxiety of traveling with a child with special needs through free, monthly practice runs through the airport.