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The Airport Foundation MSP sponsors the annual “Dorothy Award” or MSP Employee of the Year program. Three MSP Airport employees, who set the standards for great customer service, are chosen from peer and manager nominations to win a $1,000 check, a trophy, and recognition throughout the airport. Look for posters advertising the nomination period in February. The award ceremony takes place in May. For more info visit: MSP Employee of the year.
Mark Takamiya, Metropolitan Airports Commission
Mark is an operations agent at Terminal 2-Humphrey and is a walking encyclopedia of airport knowledge. He takes pride in making sure the entire operation at Terminal 2 is running as smooth as possible and is always willing to come in early or stay late when issues arise. In addition to excelling at his job, Mark spends his days off supporting MSP by volunteering for Airport Watch, the Airport Foundation MSP's Travelers Assistance program, and Customs and Border Protection. He's also a member of the Airport Community Emergency Resource Team (ACERT).
Lynne Krispin, Southwest Airlines
Lynne loves to help people, which is what makes her an outstanding baggage claim clerk. She routinely helps passengers with their luggage – especially seniors and families traveling with children – and often goes out of her way to meet passengers at curbside with late or lost luggage. In addition to going above and beyond in her day-to-day work, Lynne volunteers for the Ronald McDonald House and also sits on a Southwest employee committee that promotes job satisfaction.
Vince Bennett, Delta Air Lines
As a bag room customer service agent, Vince has a deep, personal commitment to ensuring customers' luggage is delivered to each flight on time and understands his role in ensuring that customers have a great travel experience. Because he recognizes this importance, he volunteers to mentor new hires to pass on that appreciation. In addition to his work in the bag room, Vince also serves on the MSP Airport Health & Wellness Committee, the Metropolitan Airports Commission Safety Committee and is the chairperson for the MSP Joint Safety Committee.