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Concessions recognized for outstanding customer service

Six of MSP's concessionares were recently recognized for their outstanding customer service at the third annual 5 Star Merchant Awards.

Winners were selected based off of their performance in the Secret Shops program - a program that covertly evaluates employees' customer service skills. 

This year's winners are listed below, along with their categories:

  • Best Casual Dining: Fly Bar
  • Best Quick-Serve Restaurant: Subway T2
  • Best Specialty Retail: Aveda
  • Best News and Gift: L’Etoile Market
  • Best Sustainability Program: Volante
  • Best Overall Concessionaire: Caribou Coffee

Winners receive in-terminal messaging, advertising on and in-store signage.