Documents & Resources

Employee Documents & Resources


Resources for you and your customer with special needs. 

Customer Service Action Council (CSAC)

Learn more about our CSAC initiatives, committees, and programs, including the Customer Service Hero Award,  MSP Nice Awards, and the MSP Nice Celebration. 


Various resources to help your badging experience.

Airside Operations

A list of forms and documents related to operating vehicles and working on the airfield.

Building/Airport Facility

Get the info you need about MSP's buildings and facilities along with key forms.

Customer Experience

Learn more about our MSP Nice program, customer service awards, and navigating MSP airport practice runs.

Parking and Transportation

All you need to know about coming and going to work and parking while you're here.

Minimum Wage Ordinance

Learn about who's covered, the minimum wage schedule, complaint and appeal process, and more.

Safety & Security

Find out more information on safety and security procedures at MSP.

Shops, Restaurants, and Services

Explore the 100+ shops and restaurants of MSP Airport.

Workplace Notice Posters

Notices suitable for posting in the workplace informing Employees of the current minimum wage rate and their rights.