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Elevating MSP

A collaboration between Customer Experience and CSAC, this video is your guide to delivering exceptional customer experiences.

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News

MAC CEO Brian Ryks named airport Director of the Year by AXN

Airport Experience News has named MAC CEO Brian Ryks its 2026 Director of the Year in the Large Airports Division. The industry publication recognized Ryks for a decade of leadership at MSP, including the airport's rare achievement of being named the top mega airport for customer satisfaction in the
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MAC CEO Brian Ryks smiles while holding a glass J.D. Power trophy reading Highest Customer Satisfaction, North America Airport, Mega, 2025, presented to Minneapolis-Saint Paul International Airport. He stands at an Airport Foundation event, with a screen reading airport foundation and guests mingling in the background. MAC CEO Brian Ryks smiles while holding a glass J.D. Power trophy reading Highest Customer Satisfaction, North America Airport, Mega, 2025, presented to Minneapolis-Saint Paul International Airport. He stands at an Airport Foundation event, with a screen reading airport foundation and guests mingling in the background.