Key Requests
Key Requests
Please ensure that all line items and information, your authorized signer’s signature, and date are all filled in prior to submitting forms to MAC Facilities for processing.
Return forms to MAC Facilities via email at mac-keyrequests@mspmac.org. Any other delivery method will not be processed. If you have any questions, please contact MAC Facilities at 612-726-5225.
Frequently Asked Questions
Who's name and information should be entered on the key request form?
The individual who will be assigned the keys.
If I am a signer, can I submit a key request for myself and sign my own form?
No, if you are an authorized signer and are needing keys, the secondary authorized signer for your company will need to sign off on your request.
Do all of the highlighted fields need to be completed?
Yes, please make sure you are filling in all of the highlighted fields including the reason for the request/project name.
Who is an authorized signer?
An authorized signer is the same person that signs off on badge requests. There should be at least two signers per company who have completed the training.
Can I just send an email and request door access?
No, you will need to fill out a MAC Lock and Key request form every time you need to add access to a cliq key or need a Schlage key.
Can keys be transferred from one employee to another?
No, keys cannot be transferred from one employee to another employee's name. A new key request will need to be completed for the new employee and keys that are no longer needed will need to be returned to MAC Facilities.
How long does it take to get keys?
Keys can take anywhere from 5 to 10 business days (Monday-Friday) from the time the request is received to the time the keys are ready to be picked up. NO EXCEPTIONS.
If I am requesting a Cliq Key, what information is needed?
Please list all the doors that you need access to for your Cliq key.
How will I know what doors I need access to?
Please work with the tenant that hired you or work with the project manager for the correct door numbers. MAC Facilities will not figure this out for you.
How much will my deposit be?
Schlage Primus and NonPrimus keys have a deposit of $200 for each key. Cliq keys have a $500 deposit.
What forms of payment are accepted?
At this time, we can only accept checks for keys.
Who do we make the checks out to?
Please make checks payable to Metropolitan Airports Commission (MAC)
Who do I contact if I lost my set of keys?
Please contact MAC Facilities at 612-726-5225.
Is there a fee for lost keys?
Yes, prices vary depending on the type of keys that are lost. This is a nonrefundable fee.
Where are keys returned to?
Please return keys to the MAC Facilities office, LT-3115.
Where is MAC's Facilities office located?
MAC Facilities is located on the secure side of T1, third floor, suite LT-3115.