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News in Good 2 Know

Aug 6, 2018 CSAC forum takes a field trip to MSP's new onsite hotel Categorized in Good 2 Know

On July 26, the Minneapolis-St. Paul International Airport's (MSP) Customer Service...

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Aug 6, 2018 MSP employees Celebrate Success Categorized in Good 2 Know

When MSP is named best airport in North America, it's our duty to throw a big party for its staff. Last week's Celebrate Success Days was just that -- a week-long party to celebrate your hard work as an MSP employee.

Celebrate Success involved a series of activities designed to...

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Aug 6, 2018 InterContinental Hotel officially open for business Categorized in Good 2 Know
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Jul 20, 2018 CSAC forum July 26 Categorized in Good 2 Know

The next customer service forum, a reoccurring program offered by the Customer Service Action Council, will be held on Thursday, July 26 at the new InterContinental Hotel. Hotel staff will provide a tour of the new facility and share insights about InterContinental’s customer service program....

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Jul 10, 2018 Celebrate Success Days July 23 - 27 Categorized in Good 2 Know

Dust off your party hat and set aside some time the week of July 23 to celebrate your hard work as an MSP employee! 

Airports...

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Jun 21, 2018 Delta announces new direct service from MSP to Seoul Categorized in Good 2 Know

Passengers flying out of Minneapolis-St. Paul International Airport (MSP) will have direct service to Seoul, South Korea and Asia on Delta Air Lines beginning next year.

In a joint venture with Korean Air, Delta announced that its customers will have access to more than 80 Asian...
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Jun 11, 2018 Airport Customer Service Hero winners announced Categorized in Good 2 Know

The first ever winners of the Airport Customer Service Hero award were announced at May's Metropolitan Airports Commission (MAC) board meeting.

This award is open to all employees and volunteers at the MAC's seven airports (including MSP) and honors individuals who provide outstanding...

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May 14, 2018 Sun Country starts seasonal service to Hawaii Categorized in Good 2 Know

Sun Country Airlines will begin offering seasonal service from MSP’s Terminal 2 to Honolulu on May 19. Passengers departing MSP will have a short stop at Los Angeles International Airport before continuing on to Hawaii.

The new service flies four times per week,...

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May 14, 2018 TSA Pre-Check now available to Condor passengers Categorized in Good 2 Know

Members of the Transportation Security Administration’s Pre-Check expedited screening program can now use that service when flying out of MSP on...

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May 14, 2018 Artist selected for iconic piece in Terminal 1 Categorized in Good 2 Know

An artist internationally known for large scale, technology-driven, interactive artwork was selected recently to create a major piece for Terminal 1-Lindbergh .

Jen Lewin will design the piece, which will be visible on both the airport’s baggage claim and ticketing...

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