FAQs

You have three options for returning your badge:1. Turn your badge into your supervisor or company’s human resources representative. 2. Drop it off yourself at the Badging Office or in the 24-hour drop box outside of the Badging Office. Fill out the envelope provided at the box, swipe the badge on the reader, and drop the badge in the box. Please use a separate envelope for each badge. 3. Mail it to the Badging Office at the address below. This address is also located on the back of your badge:Airport Police DepartmentMSP International Airport4300 Glumack Drive, LT – 3255St. Paul MN 55111

Badges must be deactivated immediately upon job separation (including terminations, retirements, and resignations). Badges must be returned to the Badging Office within 10 days of employee termination, retirement, resignation, or expiration, or the company will be charged a $200 non-return badge fee.

You must go get your badge. If you are a badge holder, you must have your badge to access your secured work area. No passes or escort privileges are extended to badge holders who forget their badge.

No, your company is responsible for notifying you of fingerprint clearance. All signers can view clearance information on the portal.

The Badging Office offers badge pickups Monday through Friday from 7 a.m. to 2:30 p.m., for applicants that do not need to attend SIDA class. It is first-come, first-served. Check in at the front desk.

SIDA class is an online-based program offered on a on a first-come, first-served basis Monday through Friday from 7 a.m. to 1:30 p.m. Employees arriving at 1:30 p.m. or after will not be admitted. You do not need to register. The learn center is located around the left corner of the front desk. Take a seat and follow the instruction sheet provided at each workstation. You cannot take SIDA training until you have cleared the background check process; contact the Primary Signer from your company if you are unsure.

All attendees must present a government-issued photo identification in order to take the class. If you're upgrading your badge, check in at the front desk to submit your paperwork before taking the class.

The time frame can vary based on each applicant's situation, but clearance typically takes three to seven business days (MAC-observed holidays not included). Applicants who were born outside of the U.S. or who have a criminal history may take longer to clear.

You will need a new badge application, completed with your Authorized Signer, and an appointment to upgrade your badge. You will also need two forms of ID. At your appointment, you'll submit your new application and IDs to take the SIDA and MSP Nice training courses. After successful completion, you'll receive your new SIDA badge.

You must provide the Badging Office with your new address within 10 days of moving. You can email the new information to badging@mspmac.org. Please include your first and last name, birth date, and badge number in the email.

You must come to the Badging Office to update your badge within 10 days of a name change. Two acceptable IDs with the new name must be presented, along with the Badging Application. In addition, we recommend submitting name change documents such as marriage or divorce documents or court documents.

Talk to your authorized signer, who can submit a request through the portal. The Badging Office does not approve, remove or add access. Requesting access does not guarantee that it will be given.

No, you must wait until you obtain your badge. You may not be escorted or obtain a concourse pass while you are in the badging process.

Any time you make a change to your badge, you need to visit the Badging Office with two valid forms of identification and a complete application for each company that you will be working for.

If you are late for your appointment, you may have the option to join the walk-in queue if it is open. Otherwise, you will need to make a new appointment or join the walk-in queue another day.

Instructions are included in the confirmation text you received when the appointment was made. Do not delete the text. You may reply to the text message with a “C” to cancel the appointment.

For applicants who are required to pay for badging services, the Badging Office accepts checks and most major credit cards. We encourage companies to sign up for monthly billing.

The Badging Office is located on Level 3 of the Hub Building at Terminal 1, between the Red and Blue ramps in General Parking. We recommend parking in the Red or Blue ramps on Level 4 or above. (Levels 2 and 3 are generally not available to the public.)

The individual who will be assigned the keys.

No, if you are an authorized signer and are needing keys, the secondary authorized signer for your company will need to sign off on your request.

Yes, please make sure you are filling in all of the highlighted fields including the reason for the request/project name.

An authorized signer is the same person that signs off on badge requests. There should be at least two signers per company who have completed the training.

No, you will need to fill out a MAC Lock and Key request form every time you need to add access to a cliq key or need a Schlage key.

No, keys cannot be transferred from one employee to another employee's name. A new key request will need to be completed for the new employee and keys that are no longer needed will need to be returned to MAC Facilities.

Keys can take anywhere from 5 to 10 business days (Monday-Friday) from the time the request is received to the time the keys are ready to be picked up. NO EXCEPTIONS.

Please list all the doors that you need access to for your Cliq key.

Please work with the tenant that hired you or work with the project manager for the correct door numbers. MAC Facilities will not figure this out for you.

Schlage Primus and NonPrimus keys have a deposit of $200 for each key. Cliq keys have a $500 deposit.

At this time, we can only accept checks for keys.

Please make checks payable to Metropolitan Airports Commission (MAC)

Please contact MAC Facilities at 612-726-5225.

Yes, prices vary depending on the type of keys that are lost. This is a nonrefundable fee.

Please return keys to the MAC Facilities office, LT-3115.

MAC Facilities is located on the secure side of T1, third floor, suite LT-3115.

If your car is towed, contact Mark's Towing at 651-454-1533.

No. ZipPasses are issued to one person, and they are the only person authorized to use it.

Only if you are working an overnight shift.

Employee parking at Terminal 2 is in the MSP Value Lot.

No, unless you are traveling on business. Your ZipPass is only for use while you are at work.

Either return to pick it up or pay to park. No refunds are given for forgotten or missing ZipPasses.

Push the "call for assistance" button.

See your company parking representative. They will request a ZipPass for you and inform you of the regulations.

MSP is open 24/7/365.

Keys are maintained by MAC Facilites. To request keys, submit the MAC Lock & Key Request Form to mac-keyrequests@mspmac.org.

The MAC Landside Office is open Monday through Friday from 8 a.m. to 4 p.m.

The recycling program at MSP accepts cardboard, paper products (newspapers, magazines, office paper, etc.), metal cans, glass and plastic bottles, used cooking oil, and food waste and organics (currently available in limited areas only).