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Frequently Asked Questions

How do I request a copy of a police report from the Airport Police Department?

To request a copy of a police report, please download the appropriate form below, fill it out, and mail, fax, or scan and email it back to the APD Records Division.

APD Information Disclosure Request Form – Records/Reports

APD Digital Data Request Form

Phone: 612-726-5115
Fax: 612-725-6185
Email: APDRequest@mspmac.org

If you have any questions, please contact the APD Records Division at 612-726-5115.

When sending or leaving a message, if you have a case number please include this information, along with your name and telephone number. A case number is assigned for each incident and is given to the persons involved for reference.

Messages are returned Monday - Friday, 8 a.m. to 4 p.m., excluding federal holidays.

What are the hours of the badging office?

Badging Office Hours

Monday 7 a.m. to 3:00 p.m.*
Tuesday 7 a.m. to 3:00 p.m.*
Wednesday 6 a.m. to 3:00 p.m.*
Thursday 7 a.m. to 3:00 p.m.*
Friday 7 a.m. to 3:00 p.m.*

Fingerprinting Hours

Monday 7 a.m. - 3 p.m.
Tuesday 7 a.m. - 3 p.m.
Wednesday 7 a.m. - 3 p.m.
Thursday 7 a.m. - 3 p.m.
Friday 7 a.m. - 3 p.m.

* The Badging Office is closed on Saturdays, Sundays and MAC-observed holidays.

What should I do if my badge doesn’t work and the Badging Office is closed?

If your badge breaks, or just stops working, and the badging office is closed,  go to the Police Department (POC) on the Baggage Claim level of Terminal 1, near Claim  #14, and have the badge reprinted.

For more info- see this pdf

What are the hours of MSP?

MSP is open 24/7/365.

What do I do if I forgot my badge at home?

If you are a badge holder, you MUST have your badge to access your secured work area. NO passes or escort privileges are extended to badge holders. 




 

Do any of the shops/restaurants offer employee discounts?

Yes, most of the restaurants at MSP offer an employee discount. Show your badge and ask the cashier. In addition, several restaurants have employee only specials. Find more here.

My car was towed, where did it get towed to?

Please contact Mark's Towing at 651-454-1533

 


 

Can I share my ZipPass for parking?

No, ZipPasses are issued to one person, and they are the only person authorized to use it. 

Can I park overnight in the ramp with my ZipPass?

Only if you are working an overnight shift. 

Where is the employee parking in the Terminal 2 ramp?

Employee parking is in the Value Ramp on Levels 5-8.

Can I use my ZipPass to park when I'm traveling?

No, only if you are traveling on business. Your ZipPass is only for use while you are at work. 

What do I do if I forgot my ZipPass?

Either return to pick it up, or pay to park. No refunds are given for forgotten or missing ZipPasses. 

What do I do if I can't exit the parking ramp?

Push the "call for assistance" button. 

How do I sign up for employee parking?

See your company parking representative. They will request a ZipPass for you and inform you of the regulations. 

What hours is the MAC Landside Office open?

Monday-Friday, 8 am - 4:30 pm; Closed Tuesdays from 8-10 am. 

What waste materials are recycled at MSP?

The recycling program at MSP accepts:

  • cardboard
  • paper products (newspaper/magazines, office paper, etc.)
  • metal cans
  • glass/plastic bottles
  • used cooking oil
  • food waste/organics (currently available in limited areas only)